Recruitment requirements

CUSTOMER SUPPORT
－Full-time employee－

Job Description	You will be in charge of customer support work, mainly non-face-to-face correspondence such as telephone, email, and chat. You will also be able to freely express your own ideas, such as planning new services. -Frequently Asked Questions- "I don't know much about leather products, so please tell me." "How can I repair a product?" "I would like to purchase this product..." We respond to various inquiries every day.
Qualifications for Application	■Requirements -Basic PC skills (Excel, Word) -3 years or more work experience ※You can apply even if you have no experience in customer support. ■Qualifications ・Sales experience in apparel and cosmetics industry ・Office experience such as sales administration
Desired personality	・Able to collaborate and contribute with others ・Feeling motivated to support others and provide sympathetic support ・Able to approach work with accuracy and speed ・Interested in new things and eager to learn
Employment type	■Full-time employee ※There is a 3-month trial period ※There will be no change in salary or benefits during the trial period
Work location and transportation	Head office/7-18-8 Roppongi, Minato-ku, Tokyo Daiei Building III, 10F and 11F
Working hours	■Shift system (standard working hours 8 hours a day) 2 days off per week ※Work on Saturdays, Sundays and holidays
Salary	■4 million to 4.5 million ※We will give preferential treatment for any amount above this, taking into consideration your experience and abilities ※The above amount includes 30 hours of deemed overtime per month (47,500 yen to 60,000 yen). If the amount exceeds this, it will be paid separately.
Holidays and vacation	■Over 120 days off per year ・Two days off per week ・Year-end and New Year's holidays (3 days) ・Summer holidays (4 days) ・Paid vacation ・Celebration and condolence leave ・Maternity leave and childcare leave (record of taking and returning to work) ・Nursing care leave ・Birthday vacation
Employee benefits and treatment	・Salary increase twice a year 　└Varies depending on evaluation ・Bonus twice a year (February and August) 　└Varies depending on performance and evaluation ・Transportation expenses provided (up to 25,000 yen per month) ・Social insurance (employment, industrial accident, health, welfare pension) ・Overtime allowance (excess) ・Position allowance ・Freedom to choose clothing, hairstyle, and nails 　└Jeans and sneakers allowed ・No smoking in the office ・Health check ・Employee discount system ・Corporate contract for chiropractic treatment ・iDeCo contribution subsidy ・English conversation lesson cost coverage ・New employee gift ・Product monitoring system ・Proven track record of promoting women to managerial positions

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