Cancellations, returns and exchanges

You can cancel your order except in the following cases. We apologize for the inconvenience, but please contact us using the cancellation/return request form.

- If more than an hour has passed since your order
- If the item has already been shipped
- Customized made-to-order items
- Cancellation of only some of the items out of multiple items
- If there is a statement on the product page that the item is not eligible for return or exchange


Cancellation/Return Application Form

*If you purchased from Rakuten Ichiba or Amazon, you cannot contact us using this form. We apologize for the inconvenience, but please contact us via the inquiries on each site or our contact form. Please note that if you purchased from Amazon and the shipping source is the seller, be sure to contact us using our contact form, not Amazon.

We cannot accept any changes to your order after it has been confirmed (adding products, changing colors or sizes, changing addresses, applying coupon codes, wrapping, etc.).
Please contact us using the form below to cancel your order and then place a new order.

※You cannot use this form to inquire about purchases on Rakuten Ichiba or Amazon. We apologize for the inconvenience, but please contact us through the inquiries on each website or our inquiry form.

We do not accept exchanges due to customer's ordering mistakes such as size or color.
We accept returns, so please apply for a return within 7 days after the product arrives. (Applications cannot be made after 8 days after the product arrives)
※Applications cannot be made if the order includes non-returnable items. Please contact us using the Contact us.

Cancellation/Return Request Form

To request a return, we will need your order number and the shipping address postal code. Please follow the instructions to complete the procedure.

Please note that the following products are not eligible for return:

・If there is no request or application within 7 days after the product arrives
・If more than 30 days have passed since the product arrived
・Products that have been used or have had leather cleaner applied to them
・Products that have been damaged, soiled or lost
・Products that have acquired an odor, stains or scratches while in the customer's possession
・Products that are in a significantly different condition when returned to us (including the box and accessories) from when they were delivered
・Made-to-order products with engravings, customizations, etc.
・Gift wrapping　
・If there is a statement on the product page that the product is not eligible for return or exchange　

※If you have purchased the product from Rakuten Ichiba or Amazon, you cannot contact us using this form. We apologize for the inconvenience, but please contact us via the inquiries on each site or our contact form.

We sincerely apologize for any inconvenience caused.
If the product you received is damaged, dirty, defective, the wrong product, or the wrong number of items, we apologize for the inconvenience, but please contact us using the form below within 7 days after the product arrives.
※Return requests cannot be made if the order includes products that are not eligible for return. Please contact us using the contact form.

Cancellation/Return Request Form

When making a request, please provide your order number and the delivery address's postal code, so please check your order completion email or shipping completion email.

*Inquiries about purchases made on Rakuten Ichiba or Amazon cannot be made using this form. We apologize for the inconvenience, but please contact us through the inquiries on each website or our contact form.

If you purchase the applicable bag or belt, and after considering it, would like to return it, please apply for a return within 7 days of receiving the product. (Applications cannot be made after 8 days from receiving the product)
In the form below, select [Free return shipping service [applicable for bags and belts]] from the return reason item and let us know the reason for your return in the comments section.
※Applications cannot be made if your order includes items that are not eligible for return. Please contact us using the contact form.

Cancellation/Return Request Form

To request a return, you will need your order number and the postal code of the delivery address. Please follow the instructions to complete the procedure.

Please note that the following items are not eligible for return.
・Items that show signs of use
・Items that have been received more than 7 days ago
・Items other than bags and belts that were ordered together
・Orders for engraving services

※If you purchased from Rakuten Ichiba or Amazon, you cannot contact us using this form.
We apologize for the inconvenience, but please contact us via the inquiries on each site or our contact formcontact form.